Here are some Frequently Asked Questions that can help answer some of the queries you might have

  • How can I get a quote?

Click here to get a quote and to learn more about the screen printing process and some of the important deciding factors and decisions to get your design "print ready."

  • What is your turnaround time?

On average, our turnaround time is two weeks from the day the order is placed (once artwork is finalized and deposit is paid).

We can offer rush services for an additional fee. Please let us know if you're running behind and need a quicker turn around time!

  • What is your minimum order?

For a basic one color or two color print, the minimum is 12 pieces. 
For an order that has three or more colors and/or multiple locations on the shirt, the minimum is 25 pieces.

 

Can I mix and match different styles and garments within my order? 

Without a doubt!  Garment styles & colors can be mixed, as long as the total quantity meets our minimum amount. We are happy to print your design on a variety of different garments and/or colors. For example, printing a 1 color design on 6 totes, 5 t-shirts, and 1 hoodie.

  • Can we see some examples of your work?

Samples of our work can be found on our Instagram page.

  • Will I see a sample before you run my order? 

Before we run your order, a digital proof will be sent to you for your final approval. This proof will show you ink colors, image sizes, and general placement. We will not begin production on your order until we have final approval from you, so please check all of the details in the proof carefully.

  • Can I bring my own garments in to be screen printed?

Yes, you can bring your own garments in to be printed. Please check your garments carefully before bringing them in. We are not responsible for replacing garments that have defects.

  • What brands do you offer?

We are able to source a wide variety of brands and have access to wholesale pricing, which is significantly lower than the retail pricing that you will find in stores or online.    

 

Some of our most popular brands include: 

​-Bella + Canvas 

-Tultex 

-Gildan
-American Apparel 
-Next Level 
-Comfort Colors 

If there is a specific brand you are looking for that is not listed, or if you would like other suggestions, please let us know!

  • What payment methods do you accept?

Checks, cash, and all major credit cards.

We do not accept online payment, but we are happy to process your credit/debit card over the phone!

  • ​What is the max amount of colors that I can have printed on a garment?

We can print up to 6 colors per location, so for example, you could have an image with 6 colors printed on the front of a t-shirt or totebag and a different image with 6 colors printed on the back.

  • What are the setup fees?

Screen printing is priced out based on the number of colors in your design and one screen is made for each color that is in your design. There is a one time set up fee of $20 per screen. We keep these screens in-house and do not charge any additional screen fees on reorders, as long as the reorder is placed within 12 months. 

  • Are there any graphic design fees?

If your design is complete and is a high resolution image that only requires basic formatting, then graphic design charges are waived for your screen printing order. If your design requires additional text, images, or is low resolution, then additional graphic design charges may apply. 

  • What types of art files do you accept?

We can usually work with just about any type of art file, even designs that are hand drawn! 

We have an in-house graphic designer that will format your art in order to make it "print ready."

These are the files that are preferred:

 

-PDF  

-Adobe Illustrator (vector) (.eps, .ai )

 

While the files listed above are preferred, these files will also work! If possible, please make sure that these files are 300 dpi or higher. 

-JPG
-PNG
-Adobe Photoshop (PSD)

 If your file type is not listed above, please send it anyway. We will do our best to convert it into a file we can work with. Graphic design charges may apply.  

  • I have a logo or design in mind, but I need help making edits or creating a new design.

We can help you with that! We have an in-house graphic designer that can help you to create or finalize the design you would like to have printed.  Graphic design charges may apply. 

 

  • How much is the deposit and when is it due?

We ask for half of the final payment upon placement of the order. The rest is due upon pick up/delivery.

lightningboltmgr@gmail.com   |  100 N Lexington Ave, Asheville, NC   |   (828) 281-1274